How ordering a container works
Start to finish, with the timings we actually hold ourselves to and the points where things usually go wrong for people who bought elsewhere.
Step by step
You tell us the job
Not a product code — the job. What is going inside, where it is going, how long you need it for, and roughly what the access looks like. Two minutes on the phone or four questions on the form.
We work out what actually suits
Grade first, then size, then vehicle. This is where we will tell you that the 40ft you asked about will not get onto your block, or that cargo-worthy will do the job you were about to buy new for.
You get one delivered figure
Every enquiry answered within one business day. You hear back from a person, not an autoresponder. Enquiries that land on a weekend are answered the next business day. The figure covers the container in a named grade and the cartage to your address. Not a range, not a container price with freight to follow.
Photos of the actual unit, on request
Door end, floor from inside, and a close shot of anything that has been repaired. Sent before delivery so there are no surprises on the day.
We confirm the vehicle against your access
Tilt-tray, crane truck or side loader. This happens before the truck is booked, not on the morning. Three photographs usually settle it.
Invoice, then delivery
We invoice, you settle, the container is released and booked onto a truck. You get a delivery window rather than a vague day.
It lands, and you check it
Ten minutes with a torch: daylight test with the doors shut, walk the floor, work the locking bars. If something is not right, ring us the same day.
Where it usually goes wrong elsewhere
The freight arrives later. A very attractive container price, then a cartage figure at invoice stage. Ask every supplier for one delivered number to your actual address and the comparison becomes real.
The grade is not what you thought. "Used" is not a grade. Cargo-worthy and as-is are different products at different prices, and a quote that does not name one is not really a quote.
Nobody asked about access. The order is taken, the truck is booked, and the vehicle cannot get in. Four questions and three photographs prevent essentially all of it.
The stock photo problem. You saw a photograph of a container. You did not see a photograph of your container. Ask which one it is.
Process questions
How long does the whole process take?
In the eastern capitals, two to five business days from order to on the ground for standard stock going to a straightforward address. Perth, North Queensland and the Top End take longer, and we say so on those pages rather than quoting an eastern-states figure everywhere.
What do you need from me to quote?
Four things: what is going in it, what size and grade you think you want, the delivery address, and roughly what the access looks like. If you do not know the size or the grade, say so — every dropdown on our form has a 'Not sure' option for exactly that reason.
Will I get the same person each time?
For a single order, yes — whoever picks up your enquiry sees it through. That is the point of a small desk rather than a ticketing system.
Do you charge for a quote?
No, and there is no obligation attached to one. If the honest answer is that you should buy a smaller unit, or hire instead of buy, or wait three weeks for the right stock, that is the answer you will get.
Start with a delivered price
Four questions, then how to reach you. Every enquiry answered within one business day.
Or skip the form — 1300 263 976